Thursday, April 9, 2015

A majestic response to my cracked tooth

After my experience biting down on a staple in my salad at the Contango restaurant in the six-star Majestic Hotel, I did feel a twinge in my tooth and had to go see my dentist. It was a cracked filling and I sent the bill for it in an email I wrote to the hotel. Here was the response I received within a couple of hours:

Thank you for your feedback.  Once again, please accept our humble apologies for your experience at our restaurant, which is certainly not acceptable.  Be assured that I have shared this with the team to ensure that this does not happen in future.
As a genuine recovery of this experience, we will uptake your dental bill. Kindly  share your bank details and we will action accordingly.
In the meantime, please let me know if there is anything I can assist you with. We thank you once again for sharing with us the experienced as we strive to improve our service level constantly in order to serve our guests better. 

Kind regards
Alvin Khoo
Executive Assistant Manager - Food & Beverage | The Majestic Hotel KL
5 Jalan Sultan Hishamuddin 50000 Kuala Lumpur, Malaysia

I think such a response has demonstrated why the Majestic is an award-winning hotel and it has restored my faith in it!

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